Money-back Guarantee

We understand better than anyone that the experience of a menstrual disc is different for everyone. To make durable & comfortable menstruation accessible to everyone, we offer a menstrual disc warranty.
Try our menstrual disc without risk!

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

MONEY-BACK GUARANTEE

  • Step 1

    Order the menstrual disc through our webshop. (Warranty applies only through the webshop)

  • Step 2

    Try the menstrual disc for at least 1 period. Not happy with the result? Contact our customer support in 30 days after your first period. for tips about using the product.

  • Step 3

    Try the disc your second period, still not happy? Send us a message in 30 days and we will give you a refund! info@padsandsecrets.com

    If you want to claim the warranty you must have tried the disc for 1 period cycle. Contact our customer support for tips. Try your second cycle, not happy? You have up to 30 days after your second period to make a claim. We will offer you a new (size) menstrual disc free of charge or refund the menstrual disc. If you bought during a 1+1 free deal, you will receive a refund for 1 disc. All other unused products must be returned sealed to receive a refund. If you've opened and tried both identical products from your order, they are considered ineligible for full returns under our policy. In this case, you'll receive a 50% refund.

    Warrenty terms

    • Before processing your claim, we will connect you with a product specialist who can assist with troubleshooting and usage tips. Many customers find this resolves their concerns without needing a return. After receiving tips from our specialist, you need to try it next period cycle.

    • Our money-back guarantee is limited to 1 product and cannot claim the warrenty for future orders.

    • The warranty only applies if the product is not fully functional.

    • If 2 identical products are ordered and both used only 1 disc gets a refund

    • If your product isn’t the right fit, we encourage you to exchange it for another size or model. Exchanges are free of charge.

    • Customers are responsible for return shipping costs unless the product is defective or incorrect.

    • Our guarantee does not cover issues resulting from misuse, failure to follow usage instructions, or improper care of the product.

    • If bought during the 1+1 free sale: If 1 of the disc size is not good for example M+L. Only the sealed products can be returned for exchange.

    • In some cases, we may offer no or partial refunds (e.g., 25% of the purchase price) if the product is not entirely unsuitable but still did not meet your expectations.